We work with a range of craft vendors each with their own policies. We encourage you to check and read about your purchase before placing an order. Most of our items are made on order or custom made making returns and exchanges difficult.
Here’s all that you need to know regarding getting them to you:
- Merchandise will be dispatched and delivered between 7-15 days after the order is confirmed. Please read the product descriptions for any exceptions in delivery times before placing your order.
2. The process involves a few different people – designers, delivery teams and border controls – owing to this, there may be anomalies in delivery times but we will endeavour to keep these to a minimum.
3. If you have loved and purchased products from multiple designers, these products will reach you at different times as designers send you the products directly i.e. your total order will reach you in instalments.
4. Our delivery teams will attempt to deliver your purchase two times over a period of four working days before it is considered a non-delivery and sent back to the designer. In such cases, you will be given store credit or will have to bear the cost of re-shipment.
5. All deliveries require the named person’s signature, so please ensure you’re available at your selected delivery address.
6. Delays owing to customs, interstate regulations, strikes, delivery outage are unfortunately out of our control, however we will communicate the status to you at all times. Delays due to designers production capacities will be captured at the outset and communicated to you at the time of order confirmation – you may reserve the rights to accept or cancel the order.
7. Should we fail to deliver products due to product or size unavailability, poor product quality, inventory, we will cancel your order and offer you a full refund.
8. For all international deliveries, customs and duties will have to be paid on arrival by the customer if applicable.
9. In case of non serviceable pin codes due to COVID-19 regulation please expect a delay in shipment.
10. We do not accept returns, however in case of incorrect size, we will be able to process an exchange for one time per order number subject to availability in that size.
11. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order.
12. In case of any disputes/queries post purchase, you can write to us at [email protected] for a resolution. We can assure you a call back for solution within next 48 working hours.
- We offer exchange in sizes. The customer must initiate the size exchange request via email at [email protected], within 48 hours of receiving the goods.
- The product shall be picked from the customer by the craft vendor in case of an exchange.
- The goods must be sent back in their original state, unused and with intact tags
- Each piece goes through a quality check, packed and sealed carefully. The product is only eligible for a return in the case of damage in transit
- We do not accept returns or exchange on custom made, made to measure or items on sale.
Items sold under promotions, or at a discounted price cannot be exchanged or returned
For any other questions or clarifications, please reach out to the Care team at [email protected]